Returns & Refund Policy

Returns & Refund Policy

Since our products are food products, we follow specific guidelines for returns and refunds to maintain product safety and hygiene.

Damaged Products

If you receive a product that is:

please contact us as soon as possible after delivery.

We may request photographs or videos of the product, packaging and shipping label to verify the issue.

Wrong Product

If you receive a product different from the one you ordered, please contact us with your order details. After verification, we will assist you with the appropriate resolution.

Return Eligibility

Due to the nature of food products, opened or used food products generally cannot be returned for hygiene and safety reasons.

Returns may be considered only in cases such as damaged, defective or incorrectly delivered products, subject to verification.

Refunds

If a refund is approved, the refund will be processed to the original payment method or through an appropriate payment method used for the order.

The time taken for the amount to reflect in your account may depend on your bank or payment service provider.

Cancellation

Order cancellation requests should be made before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

How to Contact Us

For return or refund-related queries:

Phone: +91 73394 14105
Email: saranyafoodmaker@gmail.com

Please keep your Order ID, product details and delivery information ready when contacting us.